Privacy Policy

The purpose of this privacy policy is to inform users of the website www.vibecity.fr about how their personal data is collected, used, stored and protected by SAS Vibe City , in accordance with applicable regulations, including the General Data Protection Regulation (GDPR) and current French law.

1. Data Controller

The personal data collected on the site is processed by:

Vibe City SAS,
17 rue de la Tête d'Or,
57000 Metz, France.
Email: contact@vibecity.fr

The data controller implements the necessary measures to ensure the security, confidentiality and integrity of the personal data of the site's users.

2. Personal data collected

In the course of using the website www.vibecity.fr , various personal data may be collected, in particular during browsing, creating an account, placing an order, subscribing to a newsletter or contacting customer service.

The data that may be collected includes the following:

• first and last name

• mailing address

• e-mail address

• phone number

• order history

• IP address

• navigation data

• information relating to customer relationship management

• data voluntarily provided via contact forms

Certain data is essential for the proper processing of orders and the delivery of services offered. Failure to provide this information may result in some website features being inaccessible or malfunctioning.

3. Purposes of the processing

The personal data collected on the site is used for the following purposes:

• process and manage orders placed on the website

• to ensure the shipment, delivery and tracking of packages

• manage customer relationships and respond to requests addressed to customer service

• send information related to the order or customer account

• to prevent non-payment, fraud, and misuse or non-compliant use of the site

• improve navigation, performance and user experience

• to compile statistics on site traffic and usage

• comply with applicable legal, regulatory, accounting and tax obligations

• to send commercial or promotional communications, when the user has consented

The data collected is used only to the extent necessary for the purposes pursued.

4. Legal basis for processing

The data processing carried out by Vibe City is based on different legal grounds depending on the case, including:

• the performance of a contract or pre-contractual measures, including order processing, delivery and customer service

• compliance with legal obligations, particularly regarding invoicing, accounting and the retention of certain data

• Vibe City's legitimate interest, particularly for site security, fraud prevention, service improvement, and customer relationship management

• the user's consent, when required, particularly for sending marketing communications or using certain cookies

5. Data Recipients

The personal data collected is intended for the internal services of Vibe City, within the strict limits of their responsibilities.

They may also be transmitted to service providers or partners acting on behalf of Vibe City, only when necessary to ensure the proper functioning of the site and the execution of services, including:

• technical providers for website hosting and maintenance

• secure payment providers

• carriers and logistics providers

• sales management, customer relationship management, or audience analysis tools

• administrative or judicial authorities when required by law

Vibe City ensures that its subcontractors provide sufficient guarantees regarding the protection of personal data.

6. Data retention

Personal data is kept for no longer than is necessary for the purposes for which it is collected, unless a legal or regulatory obligation requires a longer retention period.

For your information:

• Order data is retained for the duration necessary to manage the business relationship and to comply with legal and accounting obligations

• Data related to requests submitted to customer service is kept for the time necessary to process the request

• Commercial prospecting data is kept within the limits authorized by applicable regulations

• Certain technical data, such as IP address or browsing data, may be temporarily stored for security, analysis, or website operation purposes

After the applicable retention periods have expired, the data is deleted or anonymized.

7. Data Security

Vibe City implements appropriate technical and organizational measures to protect personal data against destruction, loss, alteration, unauthorized disclosure or unauthorized access.

These measures aim in particular to guarantee the confidentiality of information transmitted on the site, the security of payments, the protection of access to management tools and the limitation of access to authorized persons only.

Despite all efforts, no data transmission or storage system can guarantee absolute security. Vibe City is committed, however, to acting diligently and with care to ensure a level of security appropriate to the risks.

8. User Rights

In accordance with the General Data Protection Regulation (GDPR) , each user has the following rights regarding their personal data:

• right of access

• right of rectification

• right to erasure

• right to object

• right to restriction of processing

• right to data portability

• right to withdraw consent at any time when processing is based on that consent

• right to define guidelines regarding the fate of one's data after death, where applicable regulations so provide

Any request relating to the exercise of these rights can be sent to the following address: contact@vibecity.fr

In order to process the request under the best conditions and to protect the confidentiality of the data, proof of identity may be requested when necessary.

9. Complaint to a supervisory authority

If the user believes that their rights are not being respected or that the processing of their data does not comply with applicable regulations, they can file a complaint with the competent supervisory authority, in particular the CNIL in France.

10. Cookies and trackers

The website www.vibecity.fr may use cookies or other trackers to ensure its proper functioning, to measure audience, to improve user experience and, where appropriate, to offer tailored content or offers.

A cookie is a small file stored on the user's device when browsing the website. Some cookies are strictly necessary for the website to function, while others require the user's prior consent.

The cookies that may be used on the site may have the following purposes:

• the proper technical functioning of the site

• remembering user preferences

• securing navigation

• audience measurement and statistical analysis

• improving site performance

• the personalization of content or offers

The user can configure their cookie preferences at any time via the banner provided for this purpose or via their browser settings.

11. Data relating to minors

The Vibe City website and products are intended exclusively for adults.
The sale of CBD products to minors is strictly prohibited.

Vibe City does not intentionally collect personal data concerning minors. If data relating to a minor were collected in error, it would be deleted as soon as possible.

12. Data Transfer

In the course of using certain technical tools or service providers, some data may be processed outside the European Union. In such cases, Vibe City ensures that these transfers are governed by applicable regulations and that they benefit from appropriate safeguards guaranteeing a sufficient level of protection.

13. Changes to the Privacy Policy

Vibe City reserves the right to modify this privacy policy at any time, in particular to take into account legal, regulatory, technical or organizational developments.

The applicable version is the one published on the website at the time of the user's visit. It is recommended to check this page regularly to be aware of any updates.

14. Contact

For any questions relating to this privacy policy or for any requests concerning personal data, the user can contact:

Vibe City SAS,
17 rue de la Tête d'Or,
57000 Metz, France.
Email: contact@vibecity.fr