CBD & Cannabinoids 100% Legal in France – Flowers, Resins, Oils at Affordable Prices | Fast Delivery
General Terms and Conditions of Sale
1. Seller identification
The website www.vibecity.fr is operated by:
SAS VIBE CITY
Share capital: €5,000
SIRET: 99502509500010
Intracommunity VAT: FR13995025095
Registered office:
17 rue de la Tête d'Or
57000 Metz – France
Phone: 09 82 01 06 86
Email: contact@vibecity.fr
President: Julien Durand
These General Terms and Conditions of Sale apply to any order placed on the website www.vibecity.fr by any consumer customer acting in a non-professional capacity.
2. Purpose
These General Terms and Conditions of Sale are intended to define the rights and obligations of the parties within the framework of the online sale of products offered by Vibe City on its website.
Any order placed on the site implies the customer's unreserved acceptance of these Terms and Conditions, who acknowledges having read them before validating their order.
3. Products
The Vibe City website offers the following for sale:
CBD products
hemp flowers
hemp and CBD oils
resins
e-liquids
hemp food products
dietary supplements and adaptogens
plant-related accessories
various food products
The essential characteristics of the products are presented on the website. The customer is required to review them before placing any order.
The photographs, visuals, texts, descriptions, technical specifications, and illustrations appearing on the website are provided for informational purposes only and are not legally binding. Vibe City strives to present the products as accurately as possible, but cannot guarantee a perfect match with the delivered product, particularly with regard to certain natural variations in presentation or packaging.
The CBD products sold by Vibe City comply with applicable regulations and contain less THC than the legal limit. These products are not medicines, do not replace medical treatment, and do not constitute medical advice.
4. Access restricted to adults
The sale of products containing CBD is strictly reserved for adults.
By placing an order on the website, the customer declares and guarantees that they are at least 18 years on the date of the order. Vibe City reserves the right to request any necessary proof of identity before final order confirmation, upon delivery, or for in-store pickup.
5. Product Availability
Product offers are valid while stocks last.
If a product becomes unavailable after an order has been placed, Vibe City will inform the customer as soon as possible. The customer will then be refunded the amount corresponding to the unavailable product or, if applicable, the entire order if it cannot be fulfilled. The business must inform the consumer of the unavailability and refund any sums paid within thirty days when the order cannot be fulfilled.
6. Order
The customer selects the products they wish to order, adds them to their basket, then confirms their order after checking its details and total price.
The order is considered final only after payment has been validated and an order confirmation has been sent to the customer by any appropriate means, including email.
Vibe City reserves the right to refuse, suspend, or cancel any order in the event of:
of previous dispute with the client
suspicion of fraud or attempted fraud
abnormal order or order placed in bad faith
incomplete, inaccurate, or demonstrably erroneous information
failure to comply with these Terms and Conditions
7. Price
Product prices are shown in euros, inclusive of all taxes, unless otherwise stated.
Vibe City reserves the right to change its prices at any time. However, products are billed based on the price displayed on the website at the time the customer validates the order.
Delivery charges are specified before final order confirmation and are included in the total price paid by the customer.
8. Payment
Accepted payment methods on the site include the following:
bank card
Apple Pay
PayPal
Cash for orders collected in store as part of Click & Collect
The order is payable in full, upon validation.
Transactions are secured by the payment providers used on the site. Vibe City does not store any confidential customer banking information.
In the event of refusal of payment authorization by the authorized organizations, the order may be refused or automatically cancelled.
9. Proof of transaction
Computerized records, emails, order confirmations, invoices and data recorded in the computer systems of Vibe City or its service providers constitute admissible evidence of communications, orders and payments made between the parties, unless proven otherwise.
10. Delivery
Orders are shipped within 24 working hours, unless otherwise stated on the website or in exceptional circumstances.
Deliveries are handled in particular by:
La Poste (Colissimo)
Chronopost
Deliveries are offered depending on the destinations served, including:
In France
in the European Union
in the United Kingdom
in Switzerland
The delivery charges are:
Offers available with purchases of €49 or, unless otherwise stated.
calculated automatically before order confirmation below this amount
In accordance with the Consumer Code, the professional must deliver the goods on the date or within the period indicated to the consumer. Unless otherwise specified, delivery must take place without undue delay and at the latest within thirty days of the conclusion of the contract.
Vibe City cannot be held responsible for any delay attributable to the carrier, an error by the customer in the delivery information provided, a case of force majeure or any external event reasonably independent of its will.
11. Order Receipt
The customer is required to check the apparent condition of the package and products upon delivery.
In the event of any anomaly observed, including damaged package, missing product, deteriorated or non-conforming product, the customer is invited to immediately issue any necessary reservations with the carrier and to contact Vibe City as soon as possible in order to allow the processing of their request.
12. Responsibility related to local legislation
Regulations applicable to products containing CBD may vary from country to country.
The customer is solely responsible for verifying, before placing any order, that the products ordered are permitted in their country of residence, import, or destination. Vibe City cannot be held liable in the event of refusal of entry, customs blockage, seizure, destruction, or administrative restriction related to the applicable local legislation in the destination country.
13. Right of withdrawal
In accordance with Article L.221-18 of the Consumer Code, the consumer customer has a period of 14 days from receipt of the goods to exercise their right of withdrawal, without having to justify their decision.
To exercise this right, the customer must notify their decision in writing to the following address: contact@vibecity.fr or to the postal address of Vibe City's head office, by means of any unambiguous statement expressing their wish to withdraw.
The customer then returns the products in question, without undue delay and at the latest within 14 days of communicating their decision to withdraw.
When the right of withdrawal is validly exercised, Vibe City will reimburse all sums paid, including standard delivery charges, no later than 14 days from the date on which it is informed of the decision to withdraw. Additional costs arising from the customer's choice of a more expensive delivery method than the standard option offered will not be reimbursed.
Vibe City may defer reimbursement until the goods are recovered or until proof of shipment is received from the customer, whichever occurs first.
The direct costs of return shipping remain the responsibility of the customer, unless otherwise agreed or the error is attributable to Vibe City.
14. Products excluded from the right of withdrawal
In accordance with the exceptions provided for by the Consumer Code, the right of withdrawal cannot be exercised in particular for goods unsealed after delivery and which cannot be returned for reasons of hygiene or health protection.
Consequently, for reasons of hygiene, safety and to preserve the integrity of the products, the following cannot be returned if they have been opened, unsealed, used or consumed:
food products
dietary supplements
cosmetic products
consumable products
e-liquids, cartridges, vape products or any similar unsealed products
15. Return Procedures
Returns should be sent to:
Vibe City,
17 rue de la Tête d'Or
, 57000 Metz – France
Returned products must be:
not used
complete
returned in their original packaging whenever possible
accompanied by any useful information enabling the identification of the order in question
Any returned product that is incomplete, damaged, opened beyond what is necessary to verify its nature or characteristics, or rendered unsuitable for resale, may result in a discount or refusal of reimbursement within the limits authorized by law.
16. Legal Guarantees
The customer benefits from the legal guarantee of conformity as well as the legal guarantee against hidden defects, under the conditions stipulated by law. These guarantees apply independently of any commercial guarantee that may be granted. The DGCCRF (French Directorate General for Competition Policy, Consumer Affairs and Fraud Control) reminds customers that a commercial guarantee, when it exists, is always in addition to the legal guarantees and does not replace them.
The articles of the Consumer Code and the Civil Code relating to these guarantees apply to the contract concluded between Vibe City and the consumer client.
You can add to your terms and conditions the legal section dedicated to guarantees, since information relating to legal guarantees must be included in the professional's terms and conditions since the regulatory framework was updated in 2022.
17. Responsibility
Vibe City cannot be held responsible for damages resulting from misuse of the purchased product, use not in accordance with its intended purpose, failure to comply with precautions for use, or use contrary to the recommendations appearing on the packaging or product sheet.
The information available on this site is provided for informational purposes only. It does not constitute a diagnosis, prescription, or medical recommendation.
Vibe City cannot be held liable for any damage resulting from an unforeseeable and insurmountable event caused by a third party to the contract or from a case of force majeure.
18. Force majeure
Vibe City cannot be held responsible for the non-performance or improper performance of its obligations when such non-performance results from an event beyond its reasonable control, including in the event of logistical disruption, strike, natural disaster, fire, war, pandemic, internet network failure, telecommunications blockage or unavailability of carrier or payment provider services.
19. Personal data
The personal data collected in connection with orders and use of the site are processed in accordance with the privacy policy accessible on the website www.vibecity.fr.
The customer has the rights provided for by the applicable regulations regarding the protection of personal data.
20. Consumer mediation
In accordance with the provisions of the Consumer Code, consumers have the right to free access to a consumer mediator for the amicable resolution of any dispute with Vibe City, after having first attempted to resolve the matter satisfactorily in writing with customer service. Businesses are required to provide access to a mediation service and to designate a registered mediator.
This must be completed in your final version:
Consumer mediator: [Name of mediator]
Address: [Address]
Website: [URL or contact details]
I advise against leaving this section blank online.
21. Applicable Law and Jurisdiction
These Terms and Conditions are governed by French law.
In the event of a dispute, an amicable solution will be sought as a priority. Failing an amicable agreement or mediation, the competent courts will be those designated by the applicable rules of ordinary law.
22. Amendment of the General Terms and Conditions of Sale
Vibe City reserves the right to modify these General Terms and Conditions of Sale at any time. The applicable terms and conditions are those in effect on the date the order is placed by the customer.
